Customer care
We aim to resolve any query as quickly as possible during our business hours:
9am to 5pm, Monday to Friday (UTC)
Frequently asked questions
Popular FAQs
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We're happy to help! You can contact us through our contact form or, alternatively, email us directly.
We aim to resolve any query as quickly as possible during our business hours: 9am to 5pm, Monday to Friday (UTC)
Customer care
customercare@mycelaeno.com -
For influencer collaborations, PR/media enquiries, or product requests for events, please reach our via email. We’re excited to explore opportunities and will respond as soon as possible.
PR, marketing and influencers
pr@mycelaeno.com -
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. Please note that clearance items are final sale and cannot be returned.
For full terms visit, Returns and Exchanges.
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Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our shipping partner's website.
Orders and Shipping
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Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our shipping partner's website.
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Shipping times depend on your location and the shipping method you select at checkout. Standard shipping typically takes 5-7 business days, while express shipping may take 2-3 business days.
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We process orders quickly to ensure you receive your items as soon as possible. If you need to make changes or cancel an order, please contact us within 24 hours of placing your order.
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Yes, we offer international shipping to select countries. Shipping rates and times will vary based on the destination, rates will be calculated at checkout.
Returns and Exchanges
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We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. Please note that clearance items are final sale and cannot be returned.
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To initiate a return or exchange, please visit our returns center or contact customer care at customercare@mycelaeno.com with your order number and reason for return.
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For domestic orders, return shipping is free. For international orders, return shipping costs are the responsibility of the customer.
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Once we receive your returned item, please allow 5-7 business days for the return to be processed. You will receive an email confirmation once your refund has been issued.
Payments and Billing
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We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For international customers, local payment options may be available at checkout.
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You will be charged at the time your order is placed. You will receive a confirmation email once your payment has been processed.
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Payment can be declined for a number of reasons. Double-check your payment information and billing address. If the issue persists, contact your bank or try a different payment method.
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No, we currently do not offer instalment payment options through partners like Klarna, Afterpay.